All orders are processed in the order received. Please allow time for milling, packing, and coordinating pickup or delivery.

Our flours are milled fresh to order. Please allow 5–7 days for processing. We do not use additives or preservatives, so freshness and prompt pickup or storage is important.

We currently offer pickup from our Cherryville farm gate and our Armstrong pickup partner. Specific pickup days and times are shown during checkout. If alternate arrangements are needed, please contact us prior to placing your order.

We accept cash at the farm gate and e-transfer as payment methods. E-transfers must be received within 24 hours of placing your order or your order will be cancelled.

The hatch date selected at checkout represents your requested week for pickup or delivery. We do our best to fulfill all orders during the selected week, but due to the seasonal and biological nature of hatching, delays may occasionally occur. If we need to adjust your hatch week, we will contact you with options.

Customers who choose to have their chicks shipped via Canada Post or air cargo understand that live animal transit is subject to risk. While we pack and prepare birds with care, we cannot guarantee their condition upon arrival. Canada Post and airlines do not insure live shipments, and we are unable to offer refunds or replacements for shipping-related loss or delays. Please consider farm pickup if this is a concern.

Because our hatching schedule, flock planning, and feed costs are all set months in advance, we are not able to offer refunds on chick orders. Each order represents birds that are already reserved and accounted for in our breeding program.

If you need to adjust your pickup date, we will do our best to accommodate a date change as availability allows. If a date change is not possible, we can issue store credit for a future hatch or for other Tevah products.

Beginning January 1st of each season, all chick orders become fully committed, and no cancellations or refunds can be provided.

In the rare event that fulfilment becomes impossible due to circumstances truly beyond our control (for example, Canada Post disruptions affecting shipped chicks), we will contact you directly to arrange an alternative solution or, if necessary, issue a refund.

If you have questions about your order, please contact us here. We do our best to respond quickly and ensure each customer has a clear and pleasant experience.